Flight Delayed or Cancelled? What Happens to Your Airport Transfer

Flights run late, land early and occasionally get cancelled altogether. If you've pre-booked a transfer, it helps to know exactly what happens in each case, and when, if ever, it costs you more. Everything below is based on our terms and conditions, so there are no surprises.

If your flight is delayed

You don't need to do anything. We track your flight and move your collection to your actual arrival time, so a late landing doesn't leave you paying for waiting you didn't cause. A quick WhatsApp when you land is always welcome, but it isn't required.

If your flight lands early

Early landings are tracked in the same way. We adjust your collection to the earlier arrival, just as we would for a delay.

How the 60 minutes of free waiting works

At airports and cruise terminals, we allow 60 minutes of complimentary waiting to cover passport control, baggage reclaim and disembarkation. Any standard parking charges at the pick-up point are included within that time. If you need longer, waiting is charged at £20 per hour, and we'll make that clear to you. If you're held up at baggage reclaim or reporting a missing bag, send us a message so we know what's happening. At other addresses, the complimentary waiting time is 15 minutes.

If your flight is cancelled

Let us know as soon as you hear, by WhatsApp or phone on 07880 167302. If you've been moved to a later flight, we'll change your transfer to match where we can. Changes depend on availability and any difference in fare. If you no longer need the transfer, our standard cancellation terms apply:

• More than 24 hours before pick-up: cancel free of charge, with a full refund.
• 24 hours or less before pick-up: a charge of up to 100% of that journey's fare may apply.
• After the driver has been dispatched, or a no-show: the full fare applies.

That's why it pays to tell us the moment a flight is cancelled. On a return booking, each leg is treated separately, so a cancelled flight home only affects the journey home.

If your flight is diverted to another airport

Call us as soon as you can. Collecting you from a different airport changes the journey, so we'll work out with you what's possible and tell you about any change in price as clearly and promptly as we can.

Delays on the way to the airport

On outbound trips, the bigger risk is the road rather than the flight. Drive times are estimates and can be affected by traffic, roadworks and weather, so when you book we'll suggest a pick-up time with a sensible margin for your flight. Our guide to early-morning airport transfers gives a rough leaving time for each airport.

Changing your booking

If your plans change for any other reason, contact us as soon as possible by email at office@gotravelservices.co.uk or on WhatsApp. For anything within 24 hours of your pick-up, please call us as well. Notice is measured from when we receive your message.